Frequently Asked Questions
Find answers to your most common questions about our cleaning services, booking procedures, and what to expect from our cleaners.
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We offer a 100% Satisfaction Guarantee and we will happily assist you, provided you let us know within 24 hours of the service.
Ordering & Payment
The price is dynamic, based on the size of your home (beds/baths), the type of service (Standard vs. Deep Clean).
We accept all major credit cards (Visa, Mastercard, Amex) and digital wallets. Your card is only authorized upon booking but charged only after the cleaning is complete.
No, we do not require a deposit. We only verify your payment method at the time of booking.
Scheduling & Availability
While we recommend booking at least 48 hours in advance for the best selection, you can often book same-day or next-day services depending on cleaner availability in your area.
Yes, when you set up a recurring booking (weekly, bi-weekly, or monthly), we prioritize assigning your favorite cleaner to ensure consistency, provided they are available.
You can modify your booking time through the “My Bookings” section of the app up to 24 hours before the scheduled service time at no extra charge.
No, you do not. Many customers provide entry instructions (e.g., lockbox code, concierge key) during the booking process.
Services & Scope of Work
A Standard Clean covers routine tasks (floors, counters, dusting).
A Deep Clean includes everything in the standard clean plus intensive tasks like detailed scrubbing of baseboards, interior windowsills, and deep residue removal.
Yes, our cleaners come fully equipped with professional-grade supplies and vacuums.
If you have specific, required products (e.g., specialty floor cleaner), please leave them out with instructions.
Yes, we offer specific Commercial Cleaning options. Select this service type when initiating a booking for tailored pricing and scope.
Standard cleans include cleaning interior windowsills. Full interior window washing and detailed blind cleaning are available as add-ons during the booking process.
Cancellations & Policies
Yes, every cleaner on our platform is thoroughly vetted and undergoes a background check for your peace of mind.
We offer a 100% Satisfaction Guarantee. If you’re unhappy, contact us within 24 hours of the service to help you get the cleaning satisfaction you deserve!
You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations made with less than 24 hour notice will incur a small fee (typically 50% of the service cost) to compensate the cleaner.
Our policy requires at least 24-hour notice for any cancellation or rescheduling.
Because your request was made inside this window:
1. Your cleaner has already committed their time to your home and can no longer fill that slot with another client.
2. The system automatically processes the booking as “confirmed” to ensure the professional is paid for their reserved time.
3. Cancellations made with less than 24-hour notice usually incur a Late Cancellation Fee (typically 50% to 100% of the service total).
If you truly cannot have the cleaner enter your home, please Contact Support immediately.
We may be able to reach the cleaner before they depart to prevent them from traveling to your location, though the late fee will still apply.
Account & Security
Once a cleaner is assigned to your job, an in-app Message feature is unlocked on the booking detail screen, allowing you to send notes or instructions directly.
Absolutely. We use industry-standard SSL encryption and do not store sensitive payment data directly; it is handled by a PCI-compliant payment processor.
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